Unemployment Insurance – People are encouraged to file their Unemployment Claim On-line or by phone at 877.626.6800. If the web page is slow or incomplete to load that is due to the heavy demand. Please try latter in the evening or early in the morning. Wait times on the phone will likely be long. Learn what information you need to open a claim and the potential help in filing the claim.
Virtual Town Halls – answer all of your unemployment insurance questions!
Contact unemployment customer assistance about a specific claim issue
Virtual Town Hall Registration – Click here for MA Department of Unemployment Assistance (DUA) Corona Virus Virtual Town Hall Registration to learn how to file for unemployment.
Resources for UI claims and frequently asked questions about unemployment assistance
Business & Employment Guidance at it relates to COVID-19
Due to the unprecedented impacted of COVID-19, the MassHire Berkshire Career Center is closed to public walk-in traffic. This precautionary measure is to protect our customers and staff. The Berkshire Career Center will reopen as soon as it is safe to do so and are providing services virtually via phone and email. Your unemployment benefits will not be impacted by these changes. During this time, there are some free on-line tutorials in English and Spanish to assist.
March 20, 2020 – Click here to file unemployment insurance as it relates to COVID-19 http://www.mass.gov/dua
Business & Employment guidance as it relates to COVIC-19 https://www.mass.gov/info-details/covid-19-guidance-and-directives#businesses-&-employment-
March 16, 2020 – March 16, 2020 COVID19 Update
MassHire Berkshire Career Center closed to the public beginning March 16, 2020.
Training programs suspended due to school closings.
MA State of emergency – https://www.mass.gov/resource/information-on-the-outbreak-of-coronavirus-disease-2019-covid-19
Berkshire Workforce Board external meetings cancelled.
Business Resources provided by Associated Industries of MA (AIM) – Several companies have reached out to the BWB about guidelines during this challenging time, and the Associated Industries of MA (AIM) forwarded this “Employers Guide to Covid-19” which can be shared with companies. https://aimnet.org/blog/the-employers-guide-to-covid-19/
EMPLOYEE ASSISTANCE – The changing circumstances around COVID-19 are challenging to us all. All staff are reminded of our Mass4You Employee Assistance Program and are encouraged to access this EAP support as needed at 866-342-6892. The caring professionals staffing this line are available 24/7 to support you in dealing with any stress associated with medical challenges, caregiving and coping.
Thank you for your continued vigilance as we work together through the challenges of COVID-19. BWB will continue to keep you updated on further developments and encourage you to consult both the Department of Public Health and the Centers for Disease Control websites for the most up to date information.